Your store

Rewards page & reward reminder

What your customers see, and how to make it yours.

The Rewards page

A block for your theme that you put on a page of your own. It works on every store, whichever kind of customer accounts you use. It shows:

Signed-out visitors see a sign-in button that brings them straight back to the page. The block reads straight from Shopify, so it loads fast and keeps working even if TierWise itself is briefly unavailable.

Placing the page

The app's Setup page does it: its buttons create the page and add the menu link, and open the theme editor for the part only you can do there. See Getting started, which has the editor steps with pictures. In short:

  1. Create a template for the page. In the theme editor's dropdown at the top, choose Pages, then press Create template. Name it "rewards", based on Default page. Without this the block would appear on every page that shares the default template.
  2. Hide the theme's page title. In the left panel, under Template, click the eye on the Page section. The block has a title of its own.
  3. Add the block. Add section → Apps → Rewards page. Save.

The page is live at /pages/rewards on your store as soon as it's saved.

Setup adds "Rewards" as the last item of your store's main menu. On Shopify's own themes that's the navigation in your header, and the slide-out menu on phones.

If your header shows a different menu, the link is added but customers won't see it. Add "Rewards" to the menu your header uses under Content → Menus.

On a custom-built theme, or want the link somewhere else, such as next to Account and Cart? Write to support@tierwise.io and we'll put it in the right spot for you.

Make it yours

In the theme editor, on the block:

SettingWhat it changes
TitleYour logo and a heading in one row at the top of the block. The heading says "Rewards" until you change it, and you can set its size. The logo is optional. When TierWise sets the page up it hides your theme's own page title there, so the title shows once. If you see it twice, hide your theme's Page section with the eye icon in the left panel of the theme editor.
WordingThe card heading and button shown to people who haven't joined.
Preview asSee the page as a member, a member who just moved up, a top-tier member, or someone who hasn't joined, while you style it. It only changes the editor.
BenefitsUp to six cards, each with an icon (gift, delivery, support, star, discount, and more), a title and a line of text. Leave a title empty to hide that card. Three across on desktop, one column on phones. The benefits heading can differ for members and for people who haven't joined.
Accent colourThe card and buttons. Empty by default, which uses your theme's main colour.
Colour the card by tierOff by default. Turn it on to give the card a different colour for each tier, and pick the three colours.
Birthday monthOff by default. Turn on Ask members for their birthday month and members who haven't given their birthday month yet see one line under their name: your prompt, for example "Add your birthday month for a birthday gift". Picking a month saves it straight away and the line goes. Members whose month you imported never see it. Only the month is saved, never the day or year. It appears on the customer in Shopify as TierWise loyalty birthday month, for segments and Flow.
Show "How it works"Turn the panel on or off, and set its heading, its text and a line of perks for each tier.
Reaching a tierConfetti the first time a member opens the page after moving up, on unless you turn it off. The new tier message, and the message shown to top-tier members.
Show progress to the next reward codeThe ring under the card. On unless you turn it off.

A signed-in customer who hasn't joined yet sees an invitation instead of a status: your heading on the card, what they need to spend to reach the first tier, and a button to start shopping. Once they've spent something, the card shows how far they have left. Below it comes what members get, then how it works.

Tier names and thresholds come from the app's Settings and appear on the page as soon as you save them. Everything else about the page is set on the block itself.

The reward reminder

A small pop-in on your online store that tells signed-in members what they have waiting. It slides in at a bottom corner, and becomes a slim strip along the bottom on phones. It stays off the Rewards page itself, where the codes are already on screen. You can have a bar across the page instead. It only appears for customers who hold at least one unused code, and they can dismiss it. It comes back when their codes change.

Turning it on

From the app's Setup page, click Add the reward reminder. Your theme editor opens with Reward reminder switched on under App embeds. Click Save. You can also find it any time in Online Store → Themes → Edit theme → App embeds.

Settings

SettingOptions
StyleA pop-in in a corner, or a bar across the page. Pop-in unless you change it.
Pop-in cornerBottom left or bottom right. Bottom left unless you change it, since chat widgets usually sit bottom right.
Bar positionTop of the screen, or bottom. Only used with the bar style.
Button text"Use it now" unless you change it.
Link text"View rewards" unless you change it.
Rewards pageThe page the link opens. Only needed if your Rewards page is not the one Setup created.
Background and text coloursMatch your brand.
Text size12 to 24 pixels.